Warranteed to last
Our focus on quality from forest to delivery allows us to offer
some of the best warranties in the flooring industry.
Exclusive Lifetime Warranty
NordStar® Hardwood Flooring is produced according to strict
manufacturing and environmental standards. Our confidence in the
product is reflected by extension of this full residential warranty
to the original purchaser of NordStar® Hardwood Flooring.
Pre-Installation Warranty
We warrant that this product is free of defects and exceeds the
industry standards. You and/or your installer should carefully
inspect each plank before installation. Any uncut planks that appear
to have defects should not be installed and can be returned to
the original place of purchase to be replaced at no cost to you.
Lifetime Structural Warranty
We guarantee that this product is free from defects in lamination
and milling and will remain free of these defects for as long as
you own your residence. In the unlikely event of delamination,
warping, cupping or buckling of the product because of manufacturing
defects, we will replace or repair the defective flooring pieces
at no cost to you.
Finish Warranty
We warrant that there will be no wear-through of the finish for
periods listed below in residential installations provided the
recommended maintenance procedures are followed.
We guarantee that the finish will not wear through for:
Cooke: 10-year finish warranty
Walton Plank and Clark: 20-year finish warranty
No-Buckle Moisture Warranty
We guarantee that our floors will bond to the subfloor for the
life of the flooring provided the installation and application
are in full compliance with NordStar® Hardwood Flooring installation
instructions and the adhesive manufacturer’s application
instructions.
Environmental Warranty
All components of NordStar® Hardwood Flooring are chosen for
their responsible environmental impact. This flooring product does
not harm the environment throughout its complete life cycle from
production through disposal. All woods are from professionally
managed “sustained yield” forests. All glues used within
NordStar® Hardwood Flooring are MR LFE “E1” standard.The
acrylic finish does not release any harmful solvents, formaldehyde
or heavy metals.
Exclusions To Warranty
These warranties are exclusive to the original purchaser
of NordStar® Hardwood
Flooring products and may not be assigned or transferred.
This is a residential warranty only and exclusions include
damages arising from subflooring, plumbing breakage or
leakage and similar catastrophes, and failures arising
as a result of hydrostatic pressure.
The following are excluded from this warranty:
Improper Storage, Handling or Installation. Installation instructions
must be followed. Subflooring must be dry and properly
installed.
Improper Adhesives. Damage caused by use of water based
adhesives over sheet vapor barriers or sound insulation.
Improper Maintenance. Maintenance instructions must
be followed and in particular the floor cannot be wet mopped.
Extreme Conditions and Surface Checking. The humidity level
in the home must be in the 40%–60% range throughout
the year using air conditioners, humidifiers or dehumidifiers
as appropriate. Dramatic variations in humidity may cause
micro checking of the finish. This is not considered a
defect and is not covered by the warranty.
Gapping of Planks. This warranty does not cover gapping
caused by natural expansion and contraction, improper seating
of planks during installation or by mastic memory.
Abuse or Misuse. This warranty does not cover damage
caused by neglect, abnormal use or misuse, application of solvents,
corrosives or other chemicals to the flooring, color change, excessive pivot
and point-loads, stiletto shoes, heavy furniture or equipment,
unpadded furniture feet, water, pet claws, pet urine, damage from sand,
pebbles or other abrasives or other unintended uses.
Water Damage. This warranty does not cover damage caused
by moisture penetration through the subfloor, flooding, leaking
plumbing, overflowing sinks or similar water damage.
Insect Infestation. This warranty does not cover any insect
infestation after the product has left the factory.
Limited Radiant Heat Warranties. Maple can not be installed
over radiant heat. All warranties are voided if maple is
installed over radiant heat. For all species except maple,
only the preinstallation and structural warranties are valid.
Natural variations. Wood is a natural product, containing
natural variations in color, tone and grain. We do not
warrant against natural variations in color within the floor
nor variations between samples and the installed floor. Variations
may also develop over time because of varying exposure to sunlight
or UV light.
Other items not covered under the warranties include damage caused
by natural events such as hurricanes, tornadoes, earthquakes,
and floods; installation of flooring with visible defects; construction
traffic abuse to the surface of the flooring; use of non-recommended
nailers, staplers or adhesives; squeaking, popping or crackling
by any cause other than the mismanufacture of the tongue or groove.
In the event that there is a claim against this warranty, Nordstar Hardwood Flooring will pay for one replacement of the
portion of the installation that is defective. This includes
all reasonable materials and labor. Nordstar Hardwood
Flooring excludes and will not pay consequential or incidental
damages under this warranty. The sole remedy provided herein
is the repair, refinish or replacement, at the sole option
of the manufacturer. In the unlikely event that the manufacturer
is unable to correct the failure after a reasonable number
of attempts, the manufacturer will refund, if requested, the
purchase price of the portion of defective floor on a prorated
basis. Any attempt to repair or replace the floor prior to
the manufacturer's inspection and authorized repair actions
will void this warranty. This warranty does not include the
cost of labor if the flooring is installed by other than professional
installers. It does not apply to any products designated or
sold as B-grade which is sold “as is.” There are
no other warranties, including merchantability or fitness for
a particular purpose, expressed or implied other than those
listed within this warranty. This warranty will not be deemed
to have failed its essential purpose whileNordstar
Hardwood Flooring is willing to repair or replace defective
goods.
Some states do not allow the exclusion or limitation of incidental
or consequential damages and therefore, this exclusion may not
apply. This warranty gives you specific legal rights which may
vary from state to state.
Warranty Service
To obtain service under this warranty, contact your dealer.
© 2008 NordStar Hardwood
REV-0308-251-NS |
